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- The player decided to stop metali playing at the casino and we, therefore, rejected the complaint as per his request.
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The Highway owo Hell tournament is a single-game slots tournament. Every day, it refreshes, and every dollar wagered pan slot machines earns you points mężczyzna the leaderboard. Every now and then, it’s good jest to see a promotion tailored jest to the regular customers of an internetowego casino, and Hell Spin Casino is w istocie exception!
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To file a complaint, simply write an email to the casino’s customer service department, outlining the problem in detail, and you will receive a timely answer. All disagreements are handled by the support department, which escalates the situation within the firm until a satisfactory resolution is found. You can call customer support if you have any queries or problems while visiting the casino.
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The Complaints Team had explained the industry kanon regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due jest to a lack of necessary information. The player from Switzerland had a confirmed withdrawal pending for szesnascie days. The player państwa eventually asked to provide a new IBAN and resubmit documents, leading owo further delays.
We had advised the player owo be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player’s response aby 7 days. However, due jest to the player’s lack of response to our messages and questions, we were unable owo investigate further and had jest to reject the complaint. The player from the Czech Republic had been attempting jest to withdraw money for a week from a verified account but was consistently asked for more payment documentation. Every document that was submitted, however, seemed jest to be insufficient for the internetowego casino.
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